SERVICE ENVIRONMENTS We create distinctive and attractive spatial experiences
We design customer experiences that strengthen your company’s competitiveness, combining an experiential space with services that meet the needs of users. The most attractive concepts are created when they are based on the needs of the identified target group. Working together, we will provide you with a service environment in which the various elements combine to create the desired experience.

DESIGN OF CUSTOMER EXPERIENCE CONCEPTS
- Identifying the target group and its needs
- Benchmarking the competitive situation
- Determining attraction and differentiation factors
- Designing services and customer paths

DESIGN OF VISUAL APPEARANCE AND SPACES
- Hotel and restaurant design
- Customer and public spaces
- Furniture design
- Visual look and brand
- Guidance and facade

SUPPORT FOR CONCEPT IMPLEMENTATION
- Co-development with staff and customers
- Staff training and coaching
- Support for the implementation of status changes
Some of our work

Original Sokos Hotel Ilves
Hotel

Hotel Heymo 1
Hotel

Kämp Galleria
Service environment

Break Sokos Hotel Flamingo
Hotel, Service environment

Digital and Population Data Services Agency
Service environment

Finavia Aukio
Service environment

Herttoniemi Library
Service environment, Work environment

SYNLAB Finland
Service environment

K-Citymarket Jumbo Food Court
Service environment