SERVICE ENVIRONMENTS We create distinctive and attractive spatial experiences
We design customer experiences that strengthen your company’s competitiveness, combining an experiential space with services that meet the needs of users. The most attractive concepts are created when they are based on the needs of the identified target group. Working together, we will provide you with a service environment in which the various elements combine to create the desired experience.
Smooth customer experience strengthens competitiveness
A guided experience is the key to creating holistic experiences
DESIGN OF CUSTOMER EXPERIENCE CONCEPTS
- Identifying the target group and its needs
- Benchmarking the competitive situation
- Determining attraction and differentiation factors
- Designing services and customer paths
DESIGN OF VISUAL APPEARANCE AND SPACES
- Hotel and restaurant design
- Customer and public spaces
- Furniture design
- Visual look and brand
- Guidance and facade
SUPPORT FOR CONCEPT IMPLEMENTATION
- Co-development with staff and customers
- Staff training and coaching
- Support for the implementation of status changes
Some of our work
Original Sokos Hotel Ilves
Hotel
Hotel Heymo 1
Hotel
Kämp Galleria
Service environment
Break Sokos Hotel Flamingo
Hotel, Service environment
Digital and Population Data Services Agency
Service environment
Finavia Aukio
Service environment
Herttoniemi Library
Service environment, Work environment
SYNLAB Finland
Service environment
K-Citymarket Jumbo Food Court
Service environment